Fixed, kind of. Well, not really.

Well, the Hair of Fame links have been fixed if you visit through blog address.

It is NOT fixed 100% if you go to www.thehairhalloffame.com which is our domain.

The struggle continues.

Well, this jumping through hoops and half truths is annoying

An update on the progress with Comcast.

Tuesday: Spoke with Comcast in their President's Office.  Cookie gave "E" an in-depth explanation of what was happening and how it was hurting the HHoF.  Took the case number, and was promised that someone from engineering would call me.

Tuesday afternoon: Comcast specialist "B" calls and asks what the problem is, and asks for a detailed explanation.  Cookie asks for the person to read the notes, but the Comcast Specialist would prefer if Cookie can again explain what is going on so they can verify what the notes say.  They promise a call the following day from Engineering.

Wednesday: Someone calls from Comcast/Xfinity and announces that Cookie's internet and TV cable is fixed and she tries to shut down the call before Cookie can get a couple words out.  Nevertheless, Cookie persisted.   She asks what is happening.  Cookie asks what is in her notes.  She claims there are none.  Cookie restates the problem, again.  The rep says that she cannot help, but that someone will call, and that Cookie is not to leave because whoever calls will need to speak with Cookie.

Thursday: No call.

Friday: The phone rings at noon, with a Robo call from Comcast, calling back about the trouble ticket.  "To speak with an agent, please press one."  Cookie does and is dumped into the torture chamber that is Comcast's Hellish and famous Telephone  Tree, which has to be a descendent of HAL.   How bad is the telephone tree?  It doesn't give a damn why you are calling, because it's going to tell all sorts of things that you don't want or care about.   And that call goes nowhere because the tree doesn't have a number or voice option for "YOU CALLED ME ABOUT AN OUTSTANDING SUPPORT TICKET."

Friday: Cookie again dials Comcast President Office and the call is answered by "P".  Cookie explains that he has been passed from agent to agent to agent, none of which wants to do anything to fix the problem, except transfer the call.  Furthermore, Cookie has been lied to and mislead by a caller in Comcast's overseas call center. And what does "P" do? "P" confirms that the notes exist and that they are in fact detailed and clear - two steps forward - but that he needs to pass the call back to "E" so he can look into what is going on.

Friday: Feeling a bit perturbed Cookie calls Comcast and verified that "E" is working on the issue, and received assurances that the Merry-Go-Round should end with "E" and that he will do his best.

Problems accessing our blog, The Hair Hall of Fame

We have become aware of an issue that is scaring off people trying to access The Hair Hall of Fame. 

Evidently, a background program that appears to be an Xfinity add on called "safebrowse.io" has decided that The Hair Hall of Fame is in some way deploying malicious content.  Xfinity has been made aware of the problem in THREE phone conversations, each on guaranteeing a solution to the problem.

So far none have.

Apparently, "safebrowse.io" has caused numerous problems with many sites - almost all are clean.

Cookie is telling you that we have never, and will never knowingly uploaded malicious content, spyware, spam ware, dump ware, trojans, or any other file that could possibly harm your computer. 

All we do is share pictures of big hair or the occasional video through youtube about hair. 

The Hair Hall of Fame wants everyone to practice safe browsing. 

Unfortunately, everything that Cookie has read up on this "safebrowse.io" says that the only way to by-pass its actions with regard is to disable the program, and we are not going to recommend that you do that because we believe that on some level this program does what it was designed to do.

This problem tends to affect people who browse with either Chrome or Safari, and use XFINITY as their internet access.  The problem also resurfaces every few hours IF you close out your browser and reboot.

What we know and what we think.
What we also know about safebrowse.io is:

1)  That we cannot find a site, company or other organization that claims to have invented the program.
2) That there is no way to appeal to the minds behind this program that they reevaluate The Hair Hall of Fame as a sight.
3) There is no way for us to find out which post they have flagged as objectionable.

What we think is the problem is that The Hair Hall of Fame owns the domain name "thehairhalloffame.com" and uses Google's blog forwarding system to take people to that address.  We think safebrowse.io may see this as a hijack instead of a "forward to" action.

So we are working on this, and want Xfinity to undo the damage if in fact they are the reason why this program was launched through them blocks the site.

Again, your patience and faith in the HHoF is appreciated.

We're still here...

We're just having a crawdad boil out back.